Job Overview
Top 3 Reasons To Join Us
- Top-tier banking environment in Vietnam
- Challenging opportunities for the “Greater” You
- Attractive career path and benefits
Job Description
Job Purpose
The Operation Expert is responsible for providing expert knowledge in his/her domain when participate in IT projects; proactively and immediately responses to system incidents in his/her expertise domain; managing incidents, problems, and ensuring respective units properly resolve issues so incidents are not repeating; constantly reviewing and proposing solutions to enhance the bank’s existing operation processes and tools.
Key Accountabilities
(1) Main work:
– Collaborate with the appropriate departments to deeply understand the systems, as a basis for the efficient and stable operation of services.
– Define operation frameworks, standards, processes, checklists, and tools for the systems and communicate them to operation functions to apply into application operation.
– Analyze and propose improvements upon technology and standards across the organization.
– Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
– Provide advice, trainings, and supports to people in operation functions.
– Participate as a key member of the incident response team to directly drive incident/problem fixing progress and also responsible for analyzing and concluding the root cause of the incidents and problem; define and implement the solutions to recover the services quickly and prevent them from repeating.
– Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the IT infrastructure/applications/services, then have remediation plan to improve quality of services.
– Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
– Monitor and report out the compliance of the operation activities in real-life.
– Report periodically to the Director of Infrastructure Services Excellent Center.
Key Accountabilities (2)
Risk management and compliance:
– Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
– Ensure that team members fulfill their commitments on service quality and comply with the Bank’s regulations and policies
Your Skills and Experience
Qualifications
– Graduated from university majoring in IT or electronics and telecommunications, business administration, finance and banking
Work Experience
– At least 8 years of experience in IT operation and development in large organizations, especially banks
– Solid background in one of these domains: DBA, T24, Network & Security Infrastructure, Middleware, Cloud (AWS)
Other requirements
– International Certificate of System Foreign language
– English, according to TCB’s regulations in each period.
Why You’ll Love Working Here
WHY BECOME IT/DATA EXPERTS AT TECHCOMBANK?
- Investing over 300 million USD to develop large-scale IT projects, Techcombank is one of the leading bank in Technology trends in Vietnam
- You will grow with Techcombank by having the opportunity to learn from top experts from across the world
- Techcombank provides a rewarding remuneration structure that commensurate with your achievement and contribution
- Techcombank is the Top 2 Best place to work in the banking industry where you can experience various exciting activities throughout the year: Company anniversary, Team building, Active Saturday Off, Year End Party, etc.